Project Experience:

• Network access and infrastructure optimization
• Realization of a “turnkey” network on behalf of the German Telekom
• Design and implementation of a VoicePortal including:
  - Call routing (based on the call ID)
  - Call flow design for ACD (automatic call distribution)
  - Call flow design for IVR (interactive voice response)
  - Voice design NLU (natural language understanding) 
• Introduction of reporting systems
• System refresh (hardware and software) whiteout service impact
• Design of highly redundant data centers (TIER - standard)
• eCall (emergency call) implementation
• Implementation "in-band vs. out-of-band management"
• VoIP / TK-Systems
• ACD-Systems
• Experiences with interfaces like:
  - SS7
  - IP
  - Frame-Relay
  - TDM
• TETRA system technic (BDBOS-Net)
  - Network side engineering
  - Implementation of system technic
  - Acceptance testing
  - User equipment
• Design and implementation of:
  - Radio linked network
  - Leased line network
  - LWL network
• Aircraft Avionic Refresh:
  - GPS navigation
  - Radio communication
  - Secondary radar system